complaint management agent
enterprise complaint tracking system
full-stack web application built within a 72-hour challenge, featuring a user-facing submission form and comprehensive internal admin dashboard for complaint lifecycle management.
project overview
challenge constraints
- •72-hour deadline: rapid development and deployment
- •full-stack requirement: complete frontend and backend implementation
- •production-ready: scalable architecture and clean code
- •modern stack: contemporary technologies and best practices
solution approach
designed a modular, scalable system with clear separation between client, server, and database layers. prioritized user experience, data integrity, and administrative efficiency while maintaining clean, maintainable code architecture.
technical implementation
frontend stack
- • react with typescript
- • vite build tool
- • tailwind css styling
- • responsive design
- • form validation
backend architecture
- • node.js runtime
- • express.js framework
- • restful api design
- • middleware integration
- • error handling
database & deployment
- • supabase (postgresql)
- • real-time subscriptions
- • row-level security
- • cloud deployment
- • automatic backups
architecture highlights
implemented a clean three-tier architecture with clear separation of concerns, enabling easy maintenance and future scalability. utilized modern development practices including typescript for type safety and tailwind for consistent styling.
design patterns:
- • mvc architecture
- • repository pattern
- • dependency injection
- • error boundary handling
best practices:
- • typescript strict mode
- • eslint code quality
- • prettier formatting
- • modular component design
key features
user submission portal
- •intuitive complaint submission form
- •real-time client-side validation
- •success confirmation messages
- •responsive mobile design
- •accessibility compliance
admin dashboard
- •comprehensive complaint overview
- •dynamic filtering and search
- •status management controls
- •bulk operations support
- •export functionality
data management
- •comprehensive crud operations
- •automated timestamp tracking
- •status workflow management
- •data integrity validation
- •audit trail logging
api architecture
- •restful endpoint design
- •json data serialization
- •error handling middleware
- •request validation
- •cors configuration
development timeline
day 1: foundation & planning (24 hours)
completed tasks:
- • project architecture design
- • technology stack selection
- • database schema design
- • basic project scaffolding
deliverables:
- • initial react application
- • express server setup
- • supabase database configuration
- • development environment
day 2: core functionality (24 hours)
completed tasks:
- • api endpoint implementation
- • database integration
- • frontend form development
- • basic admin dashboard
deliverables:
- • functional complaint submission
- • crud api operations
- • basic admin interface
- • data persistence layer
day 3: polish & deployment (24 hours)
completed tasks:
- • ui/ux refinements
- • validation & error handling
- • responsive design optimization
- • production deployment
deliverables:
- • production-ready application
- • comprehensive documentation
- • deployment configuration
- • testing & quality assurance
results & achievements
successfully delivered a fully functional, production-ready complaint management system within the tight 72-hour deadline, demonstrating rapid development skills and technical versatility.